Although the year saw a huge impact on our business, we braced ourselves for the challenge collectively. Supported by a fundamentally strong business model, our teams took the extra effort to reach out to customers and engage with them regularly.
Our digital ecosystem also played a very important role in customer onboarding, engagement and retention.
Total workforce
We extensively worked towards supporting communities during the pandemic with over 26 projects across India being executed, also benefiting the frontline workers (doctors and paramedical staff, police personnel, corporation and municipality workers and transport workers).
As a transparent organisation, we deeply engage with our teams and listen to their side of the story. During the year, a sophisticated platform was designed to conduct a survey and collect employee’s feedback through an anonymous survey. Apart from the survey, various virtual forums were designed to help employees connect with national and regional leaders during the pandemic which helped in increasing employee morale.
Owing to the pandemic, we conducted lowkey virtual events. Ujjivanites who completed 10 years and more were honoured with a personalised appreciation letter from the MD and CEO along with a gold coin.
These initiatives kept Ujjivan employees engaged and motivated amidst all the tough situations.
During the year, we ensured to undertake all our human resource processes virtually; hiring and inducting people online and stressing on self-paced learning. Extending our digital interventions to enhance efficiency, we further introduced a new and improved HRMS – HR Saathi and LMS- SWAYAM 2.0. Along with multiple integrations with various systems and downstream applications, these systems have become valuable solutions for our employees.
We carefully crafted enhanced benefits programmes focused on wellness and preventive care for our colleagues. We introduced Work from Home and provided remote desktops for employees.
We have a well-established Welfare and Relief Charitable Trust to strengthen our welfare contribution to our people. The trust supports beneficiaries affected by unforeseen exigencies including the COVID-19 outbreak. This year we extended financial support to our colleagues and their family members through the trust for treatment and expenses related to COVID-19.
Annual Report 2020-21