Customer Care Support
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Customer Care Support
We are committed to addressing your feedback, inquiries, and grievances with care and efficiency. You can call our toll-free number 1800 208 2121 to connect with our experienced customer care/support executives. Our team is always ready to assist you and provide the best possible solutions.
| Service | Contact Numbers | Working Hours |
| Customer Service Number | 1800 208 2121 | We are available 24x7, all days of the year |
| Customer Care Email ID | customercare[at]ujjivan[dot]bank[dot]in | We are available from 9am to 6pm on Business days |
Please note: “USFB Bank service calls originate only from the 1600xx series and promotional calls from 140xx series as per the RBI/TRAI mandate. Do not trust any 10-digit mobile number/Land line numbers claiming to be calls from the bank.”
Customer Support Details for Existing Customers
We're here to assist you with all your product and service inquiries. Reach out to us via call or email—we're happy to help 24x7.
For Loan-Related Queries: Our Loans Team is available from 9:30 AM to 6:00 PM, every day, including bank holidays.
For Rural Banking Queries: Our team is available from 9:30 AM to 6:00 PM, all days of the week.
For quick self-service, log into our Mobile App.
Customer Support Resources
| Banking for Persons with Disabilities | Banking Facilities for Persons with Autism, Cerebral Palsy, Mental Retardation, and Multiple Disabilities | Download PDF |
| Customer Services Number | Customers who wish to send in their feedback, enquiry and grievances can call the toll-free helpline 1800 208 2121. | Learn More |
| Customer Guidelines | Have you encountered any unauthorised transactions in your bank? If so, no need to worry. We provide the necessary resources. | Learn More |
| Frequently Asked Questions | Got questions about your account or banking services? Our FAQ section provides clear and detailed answers. | Learn More |
| Complaint Existing Customer | Have a concern or issue that needs attention? Use our Complaint Form to share feedback or report a problem. | Fill the Form |
| Grievance Redressal | Your satisfaction is our priority. If you have concerns that need escalation, our mechanism ensures your voice is heard. | Download PDF |
| Credit Bureau Dispute Form | Notice an error in your credit report? Use our Dispute Form to report inaccuracies and ensure your credit info is accurate. | Learn More |
| Important notices | Stay updated with crucial announcements and regulatory updates that may impact your banking experience. | Learn More |
| Safe Banking | Learn about essential tips and practices for securing your financial transactions and protecting your personal information. | Learn More |
| RBI Kehata Hain | Stay informed about the latest directives and messages from the Reserve Bank of India to ensure smooth banking operations. | Learn More |
Registered Address
Head Office And South Regional Office
Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095, Karnataka.
Tel: +91 80 40712121 Fax: +91 80 41468700
East Regional Office
Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata-700160.
Tel: +91 33 40452121 Fax: +91 33 40452120
West Regional Office
7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014.
North Regional Office
D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh - 201301
Tel: 0120-6262121