Customer Care Support
We are committed to addressing your feedback, inquiries, and grievances with care and efficiency. You can call our toll-free number 1800 208 2121 to connect with our experienced customer care/support executives. Our team is always ready to assist you and provide the best possible solutions.
| Service | Contact Numbers | Working Hours |
|---|---|---|
| Customer Service Number | 1800 208 2121 | We are available 24x7, all days of the year |
| NRI Helpline Number | 080 6868 2121 | |
| Customer Care Email ID | customercare[at]ujjivan[dot]com |
Feedback Form
We value your feedback, Please share your thoughts to help us improve.
Grievance Redressal
Your concerns are important to us. If an issue requires escalation, our grievance redressal mechanism ensures timely review and appropriate resolution.
WhatsApp Banking
Bank as fast as your chats! Simply say 'Hi' to 900 208 2121 on WhatsApp to start your WhatsApp Banking journey with Ujjivan SFB. Access a wide range of services securely, conveniently, and hassle-free—right from your phone.
Internet Banking
Manage your savings, deposits, and transfer funds via IFT, IMPS, NEFT, and RTGS—all from the comfort of your home with Ujjivan SFB Personal Net Banking. Simple to set up and easy to use, it puts you in control of your banking needs.
Customer Support Details for Existing Customers
We're here to assist you with all your product and service inquiries. Reach out to us via call or email—we're happy to help 24x7.
For quick self-service, log into our Mobile App.
Customer Support Resources
| Customer Services Number | Customers who wish to send in their feedback, enquiry and grievances can call the toll-free helpline 1800 208 2121. | Learn More |
| Customer Guidelines | Have you encountered any unauthorised transactions in your bank? If so, no need to worry. We provide the necessary resources. | Learn More |
| Frequently Asked Questions | Got questions about your account or banking services? Our FAQ section provides clear and detailed answers. | Learn More |
| Complaint Existing Customer | Have a concern or issue that needs attention? Use our Complaint Form to share feedback or report a problem. | Fill the Form |
| Grievance Redressal | Your satisfaction is our priority. If you have concerns that need escalation, our mechanism ensures your voice is heard. | Download PDF |
| Credit Bureau Dispute Form | Notice an error in your credit report? Use our Dispute Form to report inaccuracies and ensure your credit info is accurate. | Learn More |
| Important notices | Stay updated with crucial announcements and regulatory updates that may impact your banking experience. | Learn More |
| Safe Banking | Learn about essential tips and practices for securing your financial transactions and protecting your personal information. | Learn More |
| RBI Kehata Hain | Stay informed about the latest directives and messages from the Reserve Bank of India to ensure smooth banking operations. | Learn More |
| RBI Sachet Portal | RBI Sachet - Your trusted portal to report and track financial frauds. | Learn More |
| Grievance Redressal Business Correspondents | Find information on how business correspondents can help address your grievances and provide solutions. | Download PDF |
| Grievance Redressal NEFT-RTGS | Learn the steps to resolve any issues related to NEFT and RTGS transactions and ensure smooth fund transfers. | Download PDF |
| Senior Citizen Priority | Discover the special services and benefits available for senior citizens to prioritize their banking needs. | Download PDF |
| Disclosure of Customer Complaints | Understand the process and guidelines for lodging and addressing customer complaints effectively. | Learn More |
| Banking Ombudsman | Learn how the Banking Ombudsman helps resolve banking disputes and ensures customer satisfaction. | Learn More |
| Security | Stay informed about the latest security measures in place to protect your accounts and personal data. | Learn More |
| Service Request Form | Easily access and submit service requests for various banking-related needs and issues. | Learn More |
| Know your Bank notes | Get familiar with the features and security aspects of banknotes issued by your bank for secure transactions. | Learn More |
| Secured Document Retrieval process | Understand the process to safely retrieve and manage your important banking documents securely. | Download PDF |
Registered Address
Head Office And South Regional Office
Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095, Karnataka.
Tel: +91 80 40712121 Fax: +91 80 41468700
East Regional Office
Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata-700160.
Tel: +91 33 40452121 Fax: +91 33 40452120
West Regional Office
7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014.
North Regional Office
D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh - 201301
Tel: 0120-6262121
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