
Sustainability at Ujjivan
Building better lives,
Sustainably.

Ujjivan SFB is one of the India's leading small finance banks, serving the unserved and underserved segments of the population. As an aspiring mass- market bank, Ujjivan SFB offers a wide range of inclusive financial services and a personalized customer experience to its large customer base.
As a responsible bank, Ujjivan SFB believes in creating a sustainable environment and making a positive social impact. The Bank understands the importance of integrating environmental, social, and governance (ESG) factors into its operations and decision-making processes. Thus, the bank has disclosed its maiden voluntary report to disclose its sustainability performance which is a testament to transparency and accountability. It unveils a reporting framework, short, medium and long term goals, laying the foundation for future reports. Dive into our comprehensive Sustainability report to understand our commitment to a greener future.
Ujjivan SFB aims to balance financial performance with social responsibility and environmental stewardship. The sustainability approach of the bank defines its strategy and action to align its operations with ESG trends, regulatory requirements, and stakeholder expectations. Sustainable banking practices contribute to a more resilient financial system, help address environmental and social challenges, and support the transition to a sustainable and inclusive economy.
Our sustainability framework is structured around six major pillars, each with ambitious goals that will guide our efforts over the next decade. These pillars encompass sustainable operations, empowering communities, human capital development, effective governance, customer centricity, and responsible finance. These pillars collectively reflect our commitment to responsible banking practices that contribute to a more resilient financial system and support the transition to a sustainable and inclusive economy.

The Infrastructure Development Program - Chote Kadam focuses on renovation of healthcare facilities.
In 2021-22, as part of Covid relief measures, Ujjivan SFB had initiated activities such as distribution of beds, bedspreads, oximeters, oxygen concentrators, oxygen cylinders, ITU beds, Ventilator beds, PPE kits, gloves, mask, thermal scanners, COVID safety gears for frontline workers, etc. which includes funding for 6 ITU beds to St John’s Hospital, Bengaluru and 40 D-Type oxygen cylinders to CMC Vellore.
Ujjivan Sanjeevani Kavach Program successfully executed at 478 operational areas and was able to inoculate over 80,000 vaccines through PHCs, UPHCs, Government Hospitals & privately set-up camps.
In June 2022, Ujjivan SFB organized a walkathon event for senior citizens in Ahmedabad where over 540 senior citizens participated.
Ujjivan SFB strongly supported National Road Safety Month from Jan 18 to Feb 17 2021, using social media to promote responsible road behaviour.
24x7 "Doctor on Call" teleconsultation service to support Ujjivan SFB employees and their dependents during emergencies. The program received positive feedback, with over 700 employees and their families utilizing the service.
Refurbishing and repurposing usable tablets are provided to children for educational purposes. This initiative aligns with the principles of sustainability, digital inclusion, and social responsibility.
Chote Kadam program focuses on infrastructural support for educational institutions. Through the association with Divya Nur Foundation in Bhubaneshwar, Ujjivan offered livelyhood training to 100 unemployed youth affected by Fani & Yaas cyclone in 2021-22 and successfully placed 59 of them in the retail sector such as Khadims, HDB Finance, Hunger Box, Monginis, Veggiekart, etc. The training aimed at imparting basic computer knowledge, English language skills and retail industry domain knowledge. Ujjivan SFB initiated a COVID-19 education program to raise awareness about the pandemic, offering guidance on safety measures, RT-PCR testing, government insurance schemes, and dispelling misconceptions.
Partnering with Cheshire Disability Trust towards empowering differently abled people in Jamshedpur and Mumbai locations, the bank through its CSR initiative trained 200 candidates, of which 124 of them were placed with Square Meal foods, Quess Corp, Bellona Hospitality Services, DHL Logistics, etc. with an average monthly income of INR 12000/-
Chote Kadam program focuses on provision of sanitation and safe drinking water needs of the communities.
Chote Kadam program focuses on provision of solar-powered street lighting
Ujjivan SFB offered livelihood training to 100 unemployed youth affected by Fani & Yaas cyclone in 2021-22 and successfully placed 59 of them in the retail sector such as Khadims, HDB Finance, Hunger Box, Monginis, Veggiekart, etc.

“Unpause” initiative to offer second career opportunity to women’s on career break
“Day Care” facility in the corporate office as pilot run to enable the employees to offer a safe space for their young ones while at work
Ujjivan Welfare trust to offer monetary support to employees and customers in case of eventualities towards education of their wards, medical expenditure etc.
Road safety training and awareness programs helps reduce the risk of accidents, protect lives, and promote a culture of responsibility.
Emotional Wellness Clinic – 24/7 Medical Helpline available for employees who are in stress to consult doctor for their issues.
Doctor on Call - 24/7 Medical Helpline - Employees can avail the service for self and their families without any cost.
CSR projects gathered from the ‘ground’ teams towards identifying the needy & critical projects
CSR projects executed under diverse thematic areas for holistic community development and inclusivity
Volunteering opportunities with the NGOs and communities that we work with, towards enabling them to give back to the society during the working hours