Hello Ujjivan Mobile Banking
India's 1st voice-visual-vernacular banking app*
To Download Mobile Banking application Click here
Hello Ujjivan Mobile Banking App - The official Voice Guided Android mobile banking application of Ujjivan Small Finance Bank is India’s 1st voice and visual-assisted vernacular banking app*. It is a fun-to-use Banking App that offers banking services at your fingertips. This App is specially designed to encourage Ujjivan SFB's non-tech-savvy Micro Finance customers to adopt digital banking. It is secure, user-friendly and provides access to banking services anywhere anytime.
It is available in English and 10 regional languages - Hindi, Marathi, Bengali, Tamil, Gujarati, Kannada, Oriya, Punjabi, Malayalam & Assamese.
The main features of this Application are Voice Search and Voice Assistance.
It is an industry first – Artificial Intelligence and Machine Learning (AI & ML) enabled. Hence, the app will have the ability to even understand different dialects of the same language.
There is a recorded audio guide on every screen of the app for Customers to know more information about every field
It has visuals that represent their existing physical banking transactions like "Paying a loan EMI at Centre Meetings", "Depositing Money at Bank" or "Updating Passbook" etc.
Highlights
Main Features
Safe, Secure and Responsible usage guidelines Click here to View
*for the mass market segment as on October 15, 2022
Digital lending:
If any complaint lodged by the borrower against the RE or the LSP engaged by the RE is rejected wholly or partly by the RE, or the borrower is not satisfied with the reply; or the borrower has not received any reply within 30 days of receipt of complaint by the RE, the said borrower can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017” as per the grievance redressal mechanism prescribed by the Reserve Bank.
Cooling off/look-up period, in terms of Bank's/USFB's board approved policy, during which Obligors/Borrower shall not be charged any penalty on prepayment of Loan: 3 Days
Whether the Loan is, or in future maybe, subject to transfer to other Banks or securitization: Yes
Grievance Redressal : Grievance Redressal mechanism/information
Digital Lending Application - Hello Ujjivan : Click Here
Digital Lending products:
| Details of Digital Lending Products | |||||
| Sr No | Product | Product variant | Digital Lending Applications (DLAs) of the Bank | Tenure | Loan Amount |
| 1 | Pre-Approved Individual Business Loan | Individual Business loan(IBL) | Hello Ujjivan | 6 months upto 36 months | Rs.51000 upto 200000 |
| 2 | Individual Business loan Top up | Individual Business loan(IBL) | Hello Ujjivan | 6 months upto 36 months | Rs.51000 upto 200000 |
| 3 | Pre-Approved Individual Home Improvement Loan | Individual Home improvement loan(HIL) | Hello Ujjivan | 6 months upto 36 months | Rs.51000 upto 200000 |
| 4 | Individual Home Improvement loan Top up | Individual Home improvement loan(HIL) | Hello Ujjivan | 6 months upto 36 months | Rs.51000 upto 200000 |
| 5 | Loan acknowledgement of Group loans(Repeat and Top up) through Hello Ujjivan | Digital loan servicing - request for disbursement of loans | Hello Ujjivan | 6 months upto 36 months | Rs.6000 upto 125000 |
For any queries, please contact : Click Here
RBI's Complaint management system : Click Here
Facility of lodging a complaint : Click Here
Privacy Policy : Click Here
Cookie Policy : Click Here
Hello Ujjivan Terms and Conditions : Click Here
Individual loan Terms and Conditions : Click Here
Group Loans getting acknowledged through Hello Ujjivan : Click Here
List of Recovery Agencies : Click here
FAQs
What should I do if I encounter technical issues with Ujjivan mobile banking?
If you encounter any technical issues with Ujjivan mobile banking, such as app crashes or error messages, you can reach out to customer support for assistance. They will help troubleshoot the problem and ensure that you can continue to use the app smoothly.
Can I schedule recurring payments through Ujjivan mobile banking?
Yes, Ujjivan mobile banking allows you to schedule recurring payments for bills or other expenses. Simply set up the recurring payment details within the app, and the payments will be processed automatically according to your specified schedule.
What should I do if I suspect unauthorised activity on my Ujjivan mobile banking account?
If you suspect unauthorised activity on your Ujjivan mobile banking account, such as unrecognised transactions or login attempts, it's crucial to take immediate action. Contact customer support to report the issue, and they will guide you through the necessary steps to secure your account and investigate the unauthorised activity.
Can I download my account statements through Ujjivan mobile banking?
Yes, you can download your account statements through Ujjivan mobile banking for your records or for tax purposes. Navigate to the statements section within the app, select the desired time period, and download the statements in PDF format.
How can I change my registered mobile number in Ujjivan mobile banking?
To change your registered mobile number in Ujjivan mobile banking, you'll need to visit your nearest Ujjivan Small Finance Bank branch and follow the prescribed procedure. Ensure to carry valid identification documents for verification purposes.
Is Ujjivan mobile banking available in multiple languages?
Yes, Ujjivan mobile banking is available in 10 languages to cater to the diverse needs of our customers. You can select your preferred language within the app's settings for a seamless banking experience.
What should I do if I lose my mobile phone with the Ujjivan mobile banking app installed?
If you lose your mobile phone with the Ujjivan mobile banking app installed, it's essential to take immediate action to prevent unauthorised access to your account. Contact customer support to report the loss and request a temporary suspension of your mobile banking services.
Discover a new level of banking convenience with the Hello Ujjivan mobile banking app!
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