Mobile Banking is a term used for accessing banking services through a mobile device. With Mobile Banking, you may avail services like fund transfers, bill and EMI payments, etc., anytime, anywhere without visiting bank branch.

Ujjivan EZY Mobile Banking is a Mobile Banking Application offered by Ujjivan Small Finance Bank. Users can access most of the banking services anywhere any time through Wi-Fi or GPRS enabled handsets. It can be downloaded from Play Store/App Store. Pre login options are accessible to all. Post login options can be accessed by customers of Ujjivan Small Finance Bank after completing one time registration process.

Once you download the Ujjivan EZY Mobile Banking App, you can explore several services even before logging in.

These include:

• Multilingual support (9 regional languages)
• “Refer & Apply Now” option for bank products
• EMI Calculator
• Branch/ATM Locator
• Quick links to Ujjivan’ s website and social media pages
• Missed Call Banking and SMS Banking services & more.

Post-login features are accessible to customers registered on the Ujjivan EZY Mobile Banking App. Some of the key features include:

• Account-based themes and personalized dashboard
• Mini Statement and Balance Enquiry
• Fund Transfer and Bill Payments
• Deposit options
• Debit Card requests and Cheque Book requests
• Tax payments
• Loan account related services
• Investment features

Ujjivan EZY Mobile Banking App is compatible with:

For Android OS Version: Android 10 & above.

For iOS OS version: iOS 15 & above.

Yes. The Ujjivan EZY Mobile Banking App uses advanced security protocols to safeguard your financial information. Security features include SIM binding, device registration, multi-factor authentication, and secure login mechanisms to ensure protection against unauthorized access.

The daily fund transfer limits through Ujjivan EZY Mobile Banking App will be applicable based on your account variant/product type. For more information, please refer to the "Transaction Limit" section available on website or app’s terms and conditions or contact customer support.

While creating your MPIN, please follow the guidelines below:

• MPIN should be 4 digits long.
• MPIN must not include sequential numbers (e.g., 1234, 4321, 1238)."

You can change your MPIN using below options:

• Trouble Logging In → Forgot MPIN (on the pre-login screen), or
• Menu → Services → Change MPIN (after logging in).

If you’re locked out of your account, use the Forgot MPIN option on the pre-login page to unlock and reset your MPIN.

A Username is a unique identification name created by the user to securely log in to the Ujjivan EZY Mobile Banking/ Internet Banking platform. It is used along with your MPIN/ Password to authenticate your identity and access your banking account.
 

Your Username must follow these guidelines:

• It should be alphanumeric (letters and numbers only)

• It must be between 8 and 15 characters long

• It cannot contain special characters or spaces

• It must be entered in capital letters

If you forget your Username, you can easily retrieve it by selecting “Trouble Logging In → Forgot Username” on the pre-login page of the Ujjivan EZY Mobile Banking App. Follow the on-screen steps to recover your Username securely using your registered details.

A Customer ID is a unique identification number assigned by the bank to each customer. It serves as a single reference that links all your accounts and services with the bank and is used for identification in transactions, support requests, and account management.

Yes. You can temporarily Enable/ Disable your debit card through the “Manage limits” under Debit Card section for ATM, POS, E-Com transactions.

Yes. You can permanently block/unblock your debit card using the functionality - "Hotlist" within “Cards Actions” section under Debit Card.

No, adding a new payee is mandatory for transferring money within own or other bank transfers (via. Internal Fund Transfer, NEFT, RTGS) using the Ujjivan EZY Mobile Banking.

You can easily add new payee after login to Ujjivan EZY Mobile Banking App by following below steps:

• Click on "Manage Payee" option on the home screen or select "Transfer" option in the vertical slider menu.
• Select "Add Payee" option and choose beneficiary type i.e. Within Bank or Other Bank and
• Fill the required details based on selected payment method
• Enter the OTP sent to your mobile number registered with the Bank.

A Favourite transaction lets you save your most frequent transfers, helping you access and complete them quickly whenever needed.

No. You cannot use both the old and new Mobile Banking applications at the same time on the same or different devices.

“Favourite” transaction is a feature that lets you save your most frequent transactions so that you can access them quickly whenever you need.

No. You cannot use both the old and new Mobile Banking applications at the same time on the same or different devices.

If you have already created a username on the Ujjivan EZY Internet Banking platform, it will automatically be reflected in the Ujjivan EZY Mobile Banking App, and vice versa. A single username is required during the first-time registration on either platform. Once created, the same username can be used to log in to both the Ujjivan EZY Mobile Banking App and the Ujjivan EZY Internet Banking platform.

Yes. All your existing details — including beneficiaries, billers, standing instructions, limits, and security questions — from the old Mobile Banking application will automatically be available in the Ujjivan EZY Mobile Banking and Internet Banking platforms.

Yes, a cooling period is applicable, when you add a new beneficiary. The activation process is as follows:

• After adding a new beneficiary, there is a 30-minute cooling period, during which you cannot make any transfers to the added beneficiary
• Post 30-minute period, you can transfer up to ₹50,000 within the next 24 hours.
• After 24 hours, you can transfer amount up to the transaction limits applicable based on your account/product variant.

The Ujjivan EZY Mobile Banking App is available in nine languages:

English, Hindi, Kannada, Tamil, Bengali, Punjabi, Gujarati, Marathi, and Oriya.

To start using the Ujjivan EZY Mobile Banking App, follow these simple steps:

1. Download & Install the Ujjivan EZY Mobile Banking App
For Android users: Visit the Google Play Store
For iOS users: Visit the App Store
2. Open the app, tap Login, then select Register Now.
3. Proceed with Device Registration (ensure the SIM linked to your registered mobile number is in the device).
4. Select the registered SIM (SIM 1 or SIM 2), review and accept Terms & Conditions, then tap Send SMS.
5. Your CIF ID linked to your mobile number will be auto-populated. (If you have multiple CIFs, select the correct one from the dropdown.)
6. Review and accept the Terms & Conditions, then tap Register.
7. Enter the OTP sent to your registered mobile number.
8. Choose any one method for authentication:
Aadhaar OTP – Enter Aadhaar details and authenticate using Aadhaar OTP.
Debit Card – Enter your debit card details.
Temporary Passcode – Enter the passcode. Ujjivan p Call toll-free
(Temporary passcode may be generated through branch or Phone Banking on toll-free - 1800 208 2121)

9. Set a Username and 4-digit MPIN, optionally add Security Questions, select your Primary Account, and tap Continue.

Once done, you can log in using your Username and MPIN to access Ujjivan EZY Mobile Banking. 

1. Enter your CIF ID in the username field and click Login.
2. A pop-up screen will appear prompting you to set a new Username.
3. Click Check Availability to verify if your preferred Username is available. Once available, click Update to set your new Username.
4. Enter your new Username and existing 4-digit MPIN to log in.
5. A confirmation message will appear to proceed with Device Registration.
(Ensure the SIM with your registered mobile number is present in the device.)
6. Select the registered SIM (SIM 1 or SIM 2), review and accept the Terms & Conditions, then click Send SMS.
7. Once the device registration is successful, you can start using the Ujjivan EZY Mobile Banking App seamlessly.