Banking Policies

Access a collection of informative banking policies that define our operational principles.

Vernacular versions of fair practice code for lenders

Citizen’s Charter

Comprehensive Deposit Policy

Policy on Settlement of Claims in Respect of Deceased Account Holders

Cheque Collection Policy

Fair practice code for lenders

Code of Conduct for Direct Selling Agents

Policy on collection of dues and repossession of security

KYC & AML Policy

Positive Pay System

Positive Pay System for Cheque Truncation System

Vigilance - Anti Bribery and Anti Corruption Policy

Ujjivan MSME Policy - covering PSL, Rehabilitation and Settlement 2019

Debit card Issuance Policy

Policy on Frequent Dishonour of Cheques

Grievance Redressal Policy

Customer Compensation Policy

Updated Policy on Fixing Service Charges

New Product Approval Policy

Policy on Determination of Materiality of Event

Policy on Resolution Framework 2.0

Customer Rights Policy

Feature of Rs 10 Notes

Feature of Rs 50 Notes