Disclosure of Commission – Co-branded Credit Card
Banking Policies
Access a collection of informative banking policies that define our operational principles.
Vernacular versions of fair practice code for lenders
Citizen’s Charter
Comprehensive Deposit Policy
Policy on Settlement of Claims in Respect of Deceased Account Holders
Cheque Collection Policy
Fair practice code for lenders
Code of Conduct for Direct Selling Agents
Policy on collection of dues and repossession of security
KYC & AML Policy
Positive Pay System
Positive Pay System for Cheque Truncation System
Vigilance - Anti Bribery and Anti Corruption Policy
Ujjivan MSME Policy - covering PSL, Rehabilitation and Settlement 2019
Debit card Issuance Policy
Policy on Frequent Dishonour of Cheques
Grievance Redressal Policy
Customer Compensation Policy
Updated Policy on Fixing Service Charges
New Product Approval Policy
Policy on Determination of Materiality of Event
Policy on Resolution Framework 2.0
Customer Rights Policy
Feature of Rs 10 Notes
Feature of Rs 50 Notes
