UMANG App EPFO Services: Complete Guide to Passbook, Claims, UAN Card and Face Authentication
Disclaimer: This article is for general information/education and is not investment advice. The information is shared in good faith and for general informational purposes only. Ujjivan SFB does not make any representations or warranties regarding the accuracy, completeness, or reliability of the content.
June 19, 2026
The UMANG app gives EPFO members access to several important provident fund services from one digital platform. Members can view their EPF passbook, raise and track claims, download their UAN card, access UAN services through face authentication, and retrieve pension-related documents.
With new EPFO withdrawal rules and more digital services expected soon, now is a good time to get familiar with the EPFO services available on the UMANG app, how they work, and what members should keep in mind before using them.
What Is the Role of UMANG in EPFO Services?
UMANG (Unified Mobile Application for New-age Governance) is a government platform that provides access to different public services through one app. For EPFO members, UMANG works as an additional digital channel to access selected provident fund services. It does not replace the EPFO system or the EPFO Member Portal. Instead, it brings commonly used EPFO services into a mobile-friendly format.
Through UMANG, employees can access services related to PF balance, claims, UAN, pension records, employer details, and grievances. This is especially helpful for members who want quick access to EPFO services without visiting an EPFO office for basic tasks.
What are The Key EPFO Services Available on UMANG?
The main EPFO services available on UMANG include:
These services cover the most common requirements of employees and pensioners, from checking contributions to submitting claims and accessing pension-related records.
Why is the EPF Passbook Important?
The EPF passbook is one of the most important records for a provident fund member. It shows how money is being credited to the employee's PF account over time.
Through the EPF Passbook, Members Can Check:
The passbook helps employees verify whether the employer is depositing contributions correctly. It is also useful before raising a claim, as the member can check the available balance and review contribution history. For employees who have changed jobs, the passbook can also help confirm whether previous employment contributions are reflected correctly.
EPFO Claims on UMANG: What Each Form Means
The Raise Claim option on UMANG allows eligible members to submit EPFO claims digitally. The forms shown to a member depend on employment status, service history, KYC verification, and EPFO eligibility rules.
1. Form 31: Partial PF Withdrawal or Advance
Form 31 is used when a member wants to withdraw part of the EPF balance for approved reasons.
It May be Used for Needs Such as:
The amount available for withdrawal depends on EPFO rules and the reason selected while submitting the claim.
2. Form 19: Final EPF Settlement
Form 19 is used for final EPF settlement. This applies when a member has left employment and is eligible to withdraw the full EPF balance. This form is generally used when the employee is no longer working in an EPF-covered establishment or meets the conditions for final settlement.
3. Form 10C: EPS Withdrawal Benefit or Scheme Certificate
Form 10C is related to the Employees' Pension Scheme. It is used for:
A Scheme Certificate is important because it helps preserve the member's pension service history. This can be useful when the employee joins another EPF-covered organisation later.
4. Form 10D: Monthly Pension Claim
Form 10D is used to apply for monthly pension under EPS. This applies only when the member meets the pension eligibility conditions.
Important: Not every form will be visible to every member on UMANG. The available options depend on EPFO records, service period, KYC status, and claim eligibility.
How EPF Claim Tracking Works on UMANG
After submitting a claim, members can use the Track Claim service to check its progress. A claim status may show as:
If a claim is rejected, the reason is usually linked to record or eligibility issues. Common reasons include Aadhaar mismatch, bank account mismatch, incorrect date of birth, missing KYC, inactive UAN, or claim ineligibility. Members should check the rejection reason carefully and correct the issue before submitting the claim again.
What is the UAN Card and Why Does It Matter?
UAN (Universal Account Number) is a unique number allotted to an EPFO member and remains linked to the employee across different jobs. The UAN card contains the member's UAN and basic EPFO details. It is useful when an employee changes jobs, checks PF records, raises claims, or needs to share PF-related information.
Through UMANG, members can download their UAN card digitally. This reduces the need to search through old documents, salary slips, or employer records to find the UAN.
UAN Services Through Face Authentication
UMANG also provides UAN services through face authentication. This feature uses Aadhaar-based face verification for UAN-related activation and authentication.
The Services Listed Under This Section Include:
To use these services, members need the UMANG app and the Aadhaar Face RD app installed on their mobile phone. The process starts from UMANG, but the actual face scan is carried out through the Aadhaar Face RD app. This is important because UMANG acts as the service platform, while Aadhaar Face RD supports the biometric face verification required for authentication.
UAN allotment and activation helps users generate or activate their UAN digitally. UAN activation is important because many EPFO services cannot be used unless the UAN is active. Face authentication of already activated UANs provides another verification method for members who need to authenticate their UAN-linked identity.
This service is particularly relevant because UAN activation, Aadhaar linking, and mobile verification are important for accessing many EPFO digital services.
Pensioner Service on UMANG
UMANG also provides a service for EPS-95 pensioners. The main pensioner service listed under EPFO is Download Pension Payment Order: EPS-95.
A Pension Payment Order, or PPO, is an important pension document. It contains pension-related details and may be required for pension records, verification, or future reference. By making PPO download available digitally, UMANG helps pensioners access an important document without depending only on physical records.
What Other EPFO Services Are Available on UMANG?
Apart from employee and pensioner services, UMANG also lists other EPFO-related services.
These Include:
These services support establishment search, office search, employer remittance checks, TRRN status checks, account information, and grievance tracking.
Things to Check Before Using EPFO Services on UMANG
Many EPFO services depend on correct member details. If there is a mismatch in KYC or employment records, members may face login issues, claim rejection, or delays. Before using EPFO services on UMANG, members should check that:
These checks are especially important before raising a claim. Even a small mismatch in name, date of birth, bank account, or Aadhaar details can lead to rejection.
Final Thoughts
The UMANG app gives EPFO members a convenient way to access important provident fund services from one platform. It is useful for checking passbook details, raising and tracking claims, downloading UAN card, using face authentication for UAN services, and accessing pension-related records.
Members should keep their UAN, Aadhaar, bank account, PAN, and personal details updated before using claim-related services. Correct records make EPFO services easier to access and reduce the chances of claim delays or rejection.
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