RBI Sachet Portal: How to File a Complaint Against Financial Scams

Financial frauds have become increasingly common, especially in the age of online banking, mobile loan apps, digital investment platforms, and quick-profit schemes shared through social media. Many people realize only after losing money that the company or app they trusted was never registered or authorized to handle financial transactions. 

What makes the situation worse is the confusion that follows: Where should I report this? Who will take action? Will anyone even respond?

To solve this problem, the Reserve Bank of India (RBI), along with other financial regulators, created the Sachet portal. This platform helps people report fraudulent companies, verify whether a financial institution is genuine, and ensure complaints reach the correct authority.

This blog explains what the Sachet portal is, the kinds of frauds it can address, and how you can use it to file a complaint effectively.

What is the RBI Sachet Portal and Why Was It Created?

The Sachet Portal (https://sachet.rbi.org.in) is an online platform launched jointly by:

• Reserve Bank of India (RBI)
• State Government Regulators
• SEBI (Securities and Exchange Board of India)
• IRDAI (Insurance Regulatory and Development Authority)

Its purpose is to provide citizens with a simple and direct way to report:

• Financial scams
• Unauthorized deposit-taking schemes
• Fake lending or investment companies
• Harassment by illegal loan recovery agents

Before Sachet, people often had to figure out whether to report the issue to RBI, Police, SEBI, or other state financial regulators. Many complaints ended up in the wrong place, delaying action.

Sachet fixes this by acting as a central reporting gateway. You submit one complaint, and the system routes it to the correct regulator automatically.

What Types of Frauds Can Be Reported on Sachet?

The portal is designed to handle a wide range of financial misconduct, such as:

If a company is not registered, does not show clear identity, or offers unrealistically high returns, it is likely a scam. Sachet helps you report these cases before the fraud spreads further.

How to Check Whether a Financial Company is Genuine Using Sachet

Before investing or taking a loan, you can use the Search Entities feature on the Sachet portal to verify whether a company is registered and legally allowed to operate.

Steps:

1. Go to https://sachet.rbi.org.in

2. Click on “Search Entities” in the top menu

3. Enter the name of the bank, NBFC, lender, or society

4. Check if the organization appears in the official list

If the company does not appear in the search results, or if the license status is unclear, it is safer to avoid dealing with them.

Red flags to watch for:

• No physical address or unverifiable office information
• Pressure to deposit money immediately
• Guarantees of high returns with “no risk”
• Poor customer support / no documented terms

A quick 30-second check can prevent losses worth lakhs.

Step-by-Step Guide: How to Report a Fraud on the Sachet Portal

Reporting on Sachet is designed to be simple and direct, even for someone filing a complaint for the first time. Here’s how to do it:

Step 1

Visit the website: https://sachet.rbi.org.in 
 

Step 2

Click on “File a Complaint” on the home page.

Step 3

Select your State. (Complaints are handled at the regulatory level where the fraud occurred.)

Step 4

Choose the type of institution involved:

• Bank
• NBFC
• Loan App
• Chit Fund / Cooperative Society
• Unknown / Suspicious Entity

Step 5

Fill in the details of the incident:

• Name of the company or app
• Phone numbers, website links, or address (if available)
• Transaction amount involved
• Description of what happened

Step 6

Upload screenshots / call recordings / chat logs / payment receipts if you have them

Step 7

Submit and save your complaint reference number to track progress

This process ensures that your complaint reaches the correct authority without needing to understand bureaucratic jurisdictions.

What Happens After You File a Complaint on RBI’s Sachet Portal?

Once your complaint is submitted:

• It is sent to the appropriate regulatory authority — this could be the RBI, State Police, Cyber Crime Cell, SEBI, IRDAI, or State Registrar of Cooperative Societies, depending on the nature of the fraud.
• You may receive a follow-up request for more details if required.
• Authorities may investigate, issue notices, freeze accounts, or initiate legal proceedings depending on evidence and severity.
• If the matter falls under cybercrime, enforcement can also involve State-level Cyber Police.

It is important to understand that Sachet does not solve the case directly. It serves as the central routing and escalation platform, ensuring your issue reaches the right hands without confusion or delay.

Common Red Flags to Watch Out For

Many scams follow predictable patterns. Recognizing early warning signs can prevent financial loss.

Golden Rule: If someone is trying to make your money grow fast and effortlessly, they’re likely planning to take it instead.